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The connected care story

A moment in care.
A much bigger picture.

One illustrative patient journey: the information, the decisions and the people.

  1. BeforeA person. A concern.
  2. DuringContext meets care.
  3. BeyondThe next step connects.

Why Echo One

Too much of care
is spent connecting care.

Patients carry their story; practices stitch systems together.

The fragmented experience

Today, you run a stack.

Separate tools. Repeated coordination.

  1. 01Booking
  2. 02Patient record
  3. 03AI scribe
  4. 04Documents
  5. 05Communications
  6. 06Analytics

Someone still has to connect the work.

The Echo One approach

The aim: less effort and expense to deliver care.

  1. 01One patient record
  2. 02Booking, intake and consent
  3. 03The consult and its draft note
  4. 04Letters, referrals and results
  5. 05Messages and follow-up
  6. 06Billing and practice reporting

Each step starts with what the last one knew.

See what that means for Larry

One person. One connected journey.

Meet Larry.
Follow what happens next.

A skin concern takes Larry from his GP to a specialist and back.

Illustrative journey · Product coming soon

01Before the appointment

It starts with a concern.

Larry books with his GP in Echo Patient, says what is worrying him and sets his consent choices. He checks in on his phone or at Echo Kiosk.

The appointment starts with context.

LarryDr Sarah · GP

Book
Echo Patient booking: morning and afternoon times with the clinician for each
He books a time the practice opened. Echo Patient: times by clinician.
Pre-visit intake
Echo Patient pre-visit intake asking what the visit is for
What matters, before the visit. Echo Patient: the reason for the visit.
His choices
Echo Patient check-in: choices about the AI documentation assistant and device readings, each yes or no
His choices, practice by practice. A plain yes or no for the AI assistant and his device readings.
Checked in
Echo Patient: you are checked in, running about 15 minutes behind, and what the clinician sees now
Checked in from his phone. Told how far behind the clinic is running, and exactly what his GP sees.
Echo Kiosk
Echo Kiosk arrival screen: I have an appointment, or I’m walking in
Or at the front door. Appointment or walk-in. Details clear when the patient finishes.
Waiting room
The waiting-room screen: how busy it is right now, with no names or patient details
The waiting room knows how busy it is. An honest wait estimate. Never who is waiting.
Consent, as the GP sees it
Consent captured at intake shown to the clinician: recording and AI scribe, My Health Record access and sharing with the care team
His choices arrive before he does. Recording, record access and sharing, captured at intake.

02At the GP

A conversation becomes a next step.

Dr Sarah photographs the lesion. Echo drafts the note and a referral; she reviews both before anything goes to Dr Lisa.

AI prepares. Dr Sarah decides.

02 · At the GP
Echo One consultation workspace with source transcript, draft note and review controls

03Across the handover

The referral carries the story.

Dr Lisa accepts the referral and Larry books online. The procedure comes with preparation information and expected pricing.

The next team receives the context.

Booking with Dr Lisa
A specialist practice’s online booking page with appointment times
He books the specialist online. Times read live from the practice’s appointment book.
Dr Lisa’s record
Dermatology: a clinical photo series across visits
Dr Lisa sees the history, not a blank page. The photo series travels with the referral.

04After the procedure

Care comes home with Larry.

Reviewed instructions stay on Larry’s phone. A skin check in twelve months is recorded before that book is open.

The patient has something to return to.

Care plan
Echo Patient on a phone showing a care plan and what the patient has been asked to do
What he has been asked to do. Set by a clinician, on his phone.
Medicines
Echo Patient medicines, each labelled with its source, with still taking or stopped
Every medicine says where it came from. The clinician confirms before the record changes.
Messages
Echo Patient: messages from the practice
The practice stays in touch. Messages from the practice, in one place.
Care circle
Echo Patient care circle: a family member gets appointment reminders and a notice when a result is released, with no access to the record
Family, on his terms. They receive only what he ticks. No login, no access, no say.

05Back to the GP

Close the loop, not just the encounter.

Dr Lisa’s letter brings the consult, procedure and results back. Proposed record updates wait for the GP’s review before anything is saved.

Information returns. Authority stays with the clinician.

05 · Back to the GP
Reviewing proposed record updates from a letter, with the quoted source evidence

06Twelve months later

The journey is still connected.

Larry is told when appointments open, books, and asks for a renewed referral. It lands on Dr Sarah’s task list for review.

Continuity beyond a single appointment.

06 · Twelve months later
The clinician's task list with owners, due dates and status

The difference is the connection

The record moves.
The next step is clear.
The patient stays in the picture.

Echo One is being built to connect care before, during and after the visit, in every care setting.

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Echo Kiosk

Connected care starts
at the front door.

Appointment or walk-in, arrival flows straight into the care team’s workflow.

  • Check in and complete forms at the practice.
  • The team sees who has arrived.
  • Less routine work at reception; staff still on hand.
At home or at the practice.

Echo Patient is free. Echo Kiosk works without the patient’s own phone.

Echo Kiosk arrivals
Patients can ask for a staff member at any time.

New ways to deliver care

The consultation reaches
into everyday life.

“Let’s look at what’s been happening at home.” Telehealth informed by history and what the patient chooses to share.

The patient chooses.
The clinician has the context.

Before or during a call, the patient can send supported readings, such as Oura, blood pressure or glucose, to review beside the record.

  1. 01
    Choose what to share

    The patient decides.

  2. 02
    Send before or during the call

    Life between visits joins the conversation.

  3. 03
    Review together

    The clinician interprets and decides.

Inside Echo One · Product preview

Shared readings
Shared readings
Example Apple Health summary sent for review. Not continuous monitoring.
Telehealth workspace
Telehealth workspace

Data sources depend on supported connections.

Clinical work. Operational follow-through.

Care comes first.
The work around it connects.

The consultation connects to the tasks, resources and billing that keep care moving.

Recognise the value of care already delivered.

Potentially relevant items surface for review, linked to documented care. People confirm eligibility and every billing decision.

Billing intelligence
MBS item suggestions in a consultation, each with its schedule fee, for the clinician to select
Suggestions are for review, not a guarantee of eligibility.

Hand the claim to the people who bill.

Selected items reach billing with the consult attached. Staff draft the invoice and track claims in one ledger.

Billing ledger
The billing ledger: claims and invoices by patient, with item, amount, service date and status
Claims go through each practice’s claiming connection.

See how the practice is running.

Revenue, debtors and utilisation, each figure marked audited or indicative, small counts hidden. Ask in plain words; you accept the plan before anything runs.

Practice Intelligence
Practice Intelligence revenue view: billed, benefit paid and claims by state, each figure marked indicative
Every figure shows how it was calculated.

Put the right people in the right sessions.

Rosters, rooms and sessions sit beside the book. Utilisation shows booked against available hours; scheduling suggestions wait for staff to confirm.

Utilisation
Utilisation by clinician, room and equipment: booked against available hours
Did-not-attend time shown separately.

The economic case

Evaluate the work around care.

Less duplicated administration, better use of capacity, more complete billing review.

  • Less work between systemsLess re-entry and chasing.
  • Make capacity countPrepared appointments, coordinated people.
  • Appropriate payment for careMissed billing found and followed through.

Built to change with care

Your care changes.
Your system can change with it.

New assessment, new question, new service: configure forms and workflows without waiting for a release.

  1. 01

    Define what needs to be known.

    Configure the questions your team needs.

  2. 02

    Place it in the journey.

    Attach it to the right moment.

  3. 03

    Keep the change governed.

    Versioning keeps what was asked and answered.

Form library
Form library
Configurable clinical forms within Echo One.
New information
Add a question, assessment or field. Earlier answers keep the question as asked.
When it is needed
Rules send the form with the right appointment type, so answers are in the record before the visit.

Cloud delivery

Updates without a local installation.

No local installation. Release timing and change controls are agreed with your organisation.

Lower ongoing complexity

Less to maintain. Less to reconnect.

Fewer products, interfaces and vendors to manage, and less bespoke development.